FAQ

FREQUENTLY ASKED QUESTIONS

1. How long is the editing/design/layout process?
2. How about corrections and revisions?
3. What are your rates?
4. What about copyright?
5. What are your payment terms?
6. How can I send the payment?
7. Can you do projects other than in English?
8. What details or information do you need?
9. How do I send photos, information, designs, etc.?
10. I am not a very good photographer and the photos I take may not be good enough.
Could you give me some tips?

11. Do you do graphics/designs other than pigeons?
12. Are the designs you make only for the web or electronic use?

 

1. How long is the editing/design/layout process?

That would depend on the actual project.

As soon as all details of the project are complete, we can finish the design in as fast as one or two
days. This is dependent on many factors such as our current workload, complexity and type of the
project, etc. Upon our acceptance of a project we will advice the delivery date.

We can also accept rush jobs but at a premium depending on the timetable required. On the other
hand we also offer mark downs if we do not meet our committed delivery date.

2. How about corrections and revisions?

Upon submission of the final work, the client has the option to ask for revisions or corrections. Each
type of project has its own revision policy and we will submit this together with our quote on a per
project basis.

3. What are your rates?

We can assure you that we offer the lowest costs in the business without sacrificing quality. Feel free to  email us now for your requirements by using our contact us page.

4. What about copyright?

We will do our best to create a unique design background for you depending on your requirements. When you send us photos to edit, they should be your own or have the license or right to have them edited.

5. What are your payment terms?

For amounts US$100 or less, we require full payment upon acceptance and before the start of the
project. For amounts US$101 and above, seventy-five percent (75%) upon acceptance of project and
the twenty-five percent (25%) balance before the submission of the final design/s. A “kill” or cancellation fee is charged if the Client decides to cancel or terminate the work anytime during the design process. The “kill” fee would be the full or advance payment whichever is applicable.

6. How can I send the payment?

We can accept payment by PayPal.  This is the most convenient method in paying for goods and services worldwide and you are protected by their buyer protection policy.

Another option would be by Western Union Money Transfer. At this moment we cannot accept direct payment by credit cards.

All sending or remittance charges, if any, is for the account of the client.

7. Can you do projects other than in English?

Yes, we can do projects other than in English. Projects in Dutch, German, French, Spanish, Portuguese and other languages are possible except those that require special characters (Chinese,
Japanese, Thai, Hebrew, Arabic, etc.)

The client must provide the complete text in the language chosen with translation in English. We try our best but cannot guarantee correctness of the text but the client has the option for revisions or
corrections, see question number 2 above.

8. What details or information do you need?

The details or information needed depends on the actual project. Aside from the actual photo/s for editing, what we will need are;

– Type of project
– Orientation (landscape or portrait)
– Size (in inches/centimeters or pixels)
– Use (for website/email or print)
– Background (picture or plain color)
– Text (to be included in the design)

From the above information, we can start the design process. Should we need additional details we will contact the client.

9. How do I send photos, information, designs, etc.?

All communication and exchange of files are by email or Yahoo Messenger. We check our mailbox regularly throughout the day and we try to reply within one day or even sooner depending on the
information needed.

10. I am not a very good photographer and the photos I take may not be good enough. Could you give me some tips?

If you have a digital camera you can take your own pigeon photos for editing. All it really takes is a lot of patience to get the bird in the right position or stance for a good photo. After some practice,
anyone can get good enough to take photos for editing purposes. No more waiting for a photographer, and their additional charges, to come and take the picture. It’s not necessary to take perfect photos every time. As long as the result is suitable for editing that’s about it. You take the pictures yourself and send them to us. We’ll take care of the rest.

We’d be happy to give you some advice/tips in taking your bird photos if you are still having problems.

11. Do you do graphics/designs other than pigeons?

Yes, we decided to concentrate on pigeon related designs but the designs can and are applicable to other genres as well.

12. Are the designs you make only for the web or electronic use?

No, all of our designs and layout can also be used for print. They can be printed either on your computer printer, print shop or offset professional printers. We can also provide prints ready for
framing. Available sizes are 4×6 inches, 8×10 inches and 11×14 inches.You must however tell us what the final output media is so we may optimize the design and file process to make sure that
the final work will meet the media requirements.

It is also possible to make a design suitable for more than one media.

For example: You may have a PDF brochure/catalog commissioned and have two outputs, one for
download from your website and one for offset printing. There will be some different processes
involved but the final design and outputs would be the same.

 

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