FAQ

FREQUENTLY ASKED QUESTIONS

1. How long is the editing/design/layout process?
2. How about corrections and revisions?
3. What are your rates?
4. What about copyright?
5. What are your payment terms?
6. How can I send the payment?
7. Can you do projects other than in English?
8. What details or information do you need?
9. How do I send photos, information, designs, etc.?
10. Do you accept agents to promote your work?
11. I am not a very good photographer and the photos I take may not be good enough.
Could you give me some tips?

12. Do you do graphics/designs other than pigeons?
13. Are the designs you make only for the web or electronic use?
14. I still have some questions, how can I contact you?
15. I still cannot make-up my mind, do you hanve samples I can see?

1. How long is the editing/design/layout process?

That would depend on the actual project.

As soon as all details of the project are complete, we can finish the design in as fast as one or two
days. This is dependent on many factors such as our current workload, complexity and type of the
project, etc. Upon our acceptance of a project we will advice the delivery date.

We can also accept rush jobs but at a premium depending on the timetable required. On the other
hand we also offer mark downs if we do not meet our committed delivery date.

2. How about corrections and revisions?

Upon submission of the final work, the client has the option to ask for revisions or corrections. Each
type of project has its own revision policy and we will submit this together with our quote on a per
project basis.

3. What are your rates?

We can assure you that we offer the lowest costs in the business without sacrificing quality. Go
ahead and email us now for your requirements at info@caraguidesign.com and then compare our
rates with other designers.

4. What about copyright?

All our works will have our copyright notice. This also serves as one of our advertisement vehicles.
It is possible to forego the copyright notice but we will have to charge an addition on top of our
regular fee.

5. What are your payment terms?

For amounts US$100 or less, we require full payment upon acceptance and before the start of the
project. For amounts US$101 and above, seventy-five percent (75%) upon acceptance of project and
the twenty-five percent (25%) balance before the submission of the final design/s. A “kill” or
cancellation fee is charged if the Client decides to cancel or terminate the work anytime during the
design process. The “kill” fee would be the full or advance payment whichever is applicable.

6. How can I send the payment?

We can accept payment by PayPal. Our Paypal email is carlagui2001@yahoo.com. This is the most
convenient method in paying for goods and services worldwide and you are protected by their buyer
protection policy.

Another option would be by Western Union Money Transfer. At this moment we cannot accept
direct payment by credit cards.

All sending or remittance charges, if any, is for the account of the client.

7. Can you do projects other than in English?

Yes, we can do projects other than in English. Projects in Dutch, German, French, Spanish,
Portuguese and other languages are possible except those that require special characters (Chinese,
Japanese, Thai, Hebrew, Arabic, etc.)

The client must provide the complete text in the language chosen with translation in English. We try
our best but cannot guarantee correctness of the text but the client has the option for revisions or
corrections, see question number 2 above.

8. What details or information do you need?

The details or information needed depends on the actual project. Aside from the actual photo/s for
editing, what we will need are;

– Type of project
– Orientation (landscape or portrait)
– Size (in inches/centimeters or pixels)
– Use (for website/email or print)
– Background (picture or plain color)
– Text (to be included in the design)

From the above information, we can start the design process. Should we need additional details we
will contact the client.

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9. How do I send photos, information, designs, etc.?

All communication and exchange of files are by email or Yahoo Messenger. We check our mailbox
regularly throughout the day and we try to reply within one day or even sooner depending on the
information needed.

10. Do you accept agents to promote your work?

Yes, we are open to partnerships to help us promote our work. Send us an email at
info@caraguidesign.com with your intention and we will answer with the details.

11. I am not a very good photographer and the photos I take may not be good enough.
Could you give me some tips?

If you have a digital camera you can take your own pigeon photos for editing. All it really takes is a
lot of patience to get the bird in the right position or stance for a good photo. After some practice,
anyone can get good enough to take photos for editing purposes. No more waiting for a
photographer, and their additional charges, to come and take the picture. It’s not necessary to take
perfect photos everytime. As long as the result is suitable for editing that’s about it. You take the
pictures yourself and send them to us. We’ll take care of the rest.

We’d be happy to give you some advice/tips in taking your bird photos if you are still having
problems.

12. Do you do graphics/designs other than pigeons?

Yes, we decided to concentrate on pigeon related designs but the designs can and are applicable to
other genres as well.

If you have design requirements other than for pigeons, you can contact us as
info@caraguidesign.com

13. Are the designs you make only for the web or electronic use?

No, all of our designs and layout can also be used for print. They can be printed either on your
computer printer, print shop or offset professional printers. We can also provide prints ready for
framing. Available sizes are 4×6 inches, 8×10 inches and 11×14 inches.You must however tell us
what the final output media is so we may optimize the design and file process to make sure that
the final work will meet the media requirements.

It is also possible to make a design suitable for more than one media.

For example: You may have a PDF brochure/catalog commissioned and have two outputs, one for
download from your website and one for offset printing. There will be some different processes
involved but the final design and outputs would be the same.

14. I still have some questions, how can I contact you?

You can easily send an email to info@caraguidesign.com if you have some more questions or just
to say hi.

15. I still cannot make-up my mind, do you have samples I can see?

To see samples for each of our services, click the links below;

Website Design samples
Single Pigeon Design samples
Montage Design Samples

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